General Terms and Conditions
Last updated: 17 October 2026
1. Scope
These General Terms and Conditions (hereinafter referred to as the “GTC”) of
JLB Projects GmbH
Marc-Aurel-Straße 4/16
1010 Vienna, Austria
VAT ID: ATU81269707 Company Register No.: FN 631126 b
Please contact us with any questions, requests or complaints:
Email: office@7destinations.at
Phone: +43 677 6274 2614
(hereinafter referred to as the “Accommodation Provider”) apply to all contracts concerning the rental of rooms and apartments for accommodation, as well as all other services and supplies provided to the Guest in this connection (hereinafter referred to as the “Accommodation Agreement”), which a consumer or entrepreneur (hereinafter referred to as the “Guest”) concludes with the Accommodation Provider in relation to the services presented by the Accommodation Provider in its online shop. The inclusion of the Customer’s own terms and conditions is hereby rejected unless otherwise agreed.
1.1 Definitions
- “Accommodation Provider”: A natural person or legal entity that provides accommodation to guests in return for payment.
- “Guest”: A natural person who makes use of accommodation. As a rule, the Guest is also the Contracting Party. Persons travelling with the Contracting Party (e.g. family members, friends, etc.) are also deemed to be Guests.
- “Contracting Party”: A domestic or foreign natural person or legal entity that concludes an Accommodation Agreement as a Guest or on behalf of a Guest.
- “Consumer” within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or independent professional activity.
- “Entrepreneur” within the meaning of these GTC is a natural person, legal entity or partnership with legal capacity acting in the course of its trade, business or independent professional activity when entering into a legal transaction.
2. Conclusion of the Contract
2.1 The accommodation and prices displayed on this website are information for planning your stay. Availability, prices and offered rate plans are retrieved from our Guesty reservation system for your selected dates and guest count. This display is not yet a binding contractual offer by the Accommodation Provider.
2.2 By clicking “Send non-binding enquiry”, you send a non-binding booking enquiry. This creates neither a binding offer by the Guest nor an Accommodation Agreement or an obligation to pay. The acknowledgement and reference number confirm receipt of the enquiry only, not a booking.
2.3 During the enquiry process, the requested dates may be held in Guesty for no more than 24 hours. Such a hold is not a booking confirmation and may expire or be closed by the Accommodation Provider. An agreement is concluded only through express agreement on the accommodation, dates, guest count, total price, rate plan, cancellation and payment conditions. Before that agreement, the Accommodation Provider sends the Guest a specific offer including these GTC in text form, for example by email. An automatic acknowledgement of an enquiry does not replace that agreement.
2.4 The full total price, including the taxes and mandatory fees shown in the offer, must be paid before access to the accommodation is provided. Any agreed deposit is credited towards the total price. The specific payment amounts, due dates and payment methods are disclosed and agreed in the offer before the contract is concluded. An access code is sent only after full receipt of payment has been verified. Submitting the website enquiry form triggers neither a payment nor automatic acceptance of a contract. This form does not request card details or collect payments.
2.5 The Accommodation Provider records the agreed booking conditions and sends the Guest a booking confirmation in text form, including the agreed rate plan, cancellation and payment conditions and these GTC. Booking documents may be requested from the Accommodation Provider. Personal enquiry or contract data are not archived publicly on the website.
2.6 Before submitting your enquiry, you can check the dates, guest count, total price and contact details and correct your entries. Before a subsequent binding agreement, you receive the specific booking conditions again. A price or rate plan that has changed in the meantime does not become part of the agreement without your consent.
2.7 The agreement may be concluded in German or English. The German version governs questions of interpretation, except where an individually agreed contract language or mandatory consumer protection rules require otherwise.
2.8 Enquiries and subsequent arrangements are normally handled by email. Please provide a reachable email address and check your spam folder where necessary. A non-binding enquiry does not oblige you to accept a later offer.
2.9 For a concluded contract for accommodation for purposes other than residential purposes on a specific date or during a specific period, there is no statutory right of withdrawal under Section 18(1)(10) of the Austrian Distance and Off-Premises Contracts Act (FAGG). Agreed cancellation rights under Section 3 and other mandatory statutory rights remain unaffected. An enquiry that is still non-binding may be withdrawn without a cancellation charge.
3. Withdrawal from the Accommodation Agreement – Cancellation Fee
3.1 Withdrawal by the Accommodation Provider
3.1.1 If a deposit was expressly agreed and is not paid on time, the Accommodation Provider’s rights are governed by the specific agreement and statutory requirements. A website enquiry alone does not create an obligation to pay a deposit.
3.1.2 If the Guest has not arrived by 6:00 p.m. on the agreed day of arrival, the Accommodation Provider is not obliged to provide accommodation unless a later arrival time has been agreed.
3.1.3 If the Contracting Party has paid a deposit, the premises will remain reserved until no later than 12:00 noon on the day following the agreed day of arrival. In the case of an advance payment covering more than four days, the obligation to provide accommodation ends at 6:00 p.m. on the fourth day, with the day of arrival counted as the first day, unless the Guest gives notice of a later day of arrival.
3.1.4 Unless otherwise agreed, the Accommodation Provider may terminate the Accommodation Agreement by unilateral declaration for objectively justified reasons no later than three months before the Contracting Party’s agreed day of arrival.
3.2 Withdrawal by the Contracting Party – Cancellation Fee
3.2.1 New bookings are subject to the cancellation conditions of the selected Guesty rate plan communicated and expressly agreed before the contract is concluded. Rate plans may differ by accommodation, travel dates and booking channel. A rate plan name alone does not replace specific agreed cancellation conditions. The former general scale of 40%, 70% and 90% is not additionally applied to new bookings. This GTC update does not change contracts already concluded.
3.2.2 The specific booking offer states any free cancellation deadline, the applicable time and time zone, and the cancellation charge and its calculation basis after that deadline. For a non-refundable rate or a booking made after a free cancellation deadline, a cancellation charge may apply from the moment a binding contract is concluded. This must be expressly communicated and agreed before the contract is concluded. If cancellation conditions are unclear, they are clarified with the Guest before booking confirmation; an unknown system value is not used to invent a charge.
4. Prices and Payment Terms
4.1 Accommodation revenue is subject to 10% statutory value-added tax (VAT). The local, overnight or accommodation tax applicable to the location and dates of the stay is stated separately in the offer provided before the contract is concluded, taking account of any applicable exemptions. The total price stated in that offer includes VAT and all mandatory taxes and fees. These are not added again to an amount stated as the total price.
4.2 The payment method, due date and any agreed deposit are communicated to the Guest in the specific booking offer before the contract is concluded. The website currently processes non-binding enquiries only and collects no payment as part of that process. Additional services subject to a charge require an appropriate agreement.
5. Start and End of the Accommodation
5.1 Unless the Accommodation Provider offers a different check-in time, the Contracting Party is entitled to occupy the rented premises from 3:00 p.m. on the agreed day (“day of arrival”). If a room is first occupied before 3:00 p.m., the preceding night counts as the first overnight stay unless otherwise agreed in advance with reception.
5.2 The Contracting Party must vacate the rented premises by 11:00 a.m. on the day of departure. The Accommodation Provider is entitled to charge for an additional day if the rented premises are not vacated on time.
5.3 If the Contracting Party cannot reach the accommodation establishment on the day of arrival because all means of travel have been rendered impossible by unforeseeable extraordinary circumstances, such as extreme snowfall or flooding, the Contracting Party is not obliged to pay the agreed remuneration for the days on which arrival is impossible.
5.4 The obligation to pay for the booked stay resumes as soon as arrival is possible again, provided that arrival becomes possible within three days.
6. Provision of Substitute Accommodation
6.1 The Accommodation Provider may provide the Contracting Party or the Guests with adequate substitute accommodation of equivalent quality if this is reasonable for the Contracting Party, particularly if the deviation is minor and objectively justified.
6.2 Objective justification exists, for example, if the room or rooms have become unusable, guests already staying at the establishment extend their stay, the establishment is overbooked, or other important operational measures require this step.
6.3 Any additional expenses for the substitute accommodation shall be borne by the Accommodation Provider.
7. Warranty
The Accommodation Provider is obliged to provide the agreed services to a standard consistent with its establishment. If the service is defective, the statutory warranty provisions apply. By way of derogation, the following applies:
7.1 In dealings with entrepreneurs, the Accommodation Provider may choose the type of subsequent performance in the case of remediable defects.
8. Rights and Obligations
8.1 The Contracting Party pays the agreed total price, including statutory value-added tax, charges and the mandatory fees agreed in the offer, on the due dates agreed before the contract is concluded. The full amount must be paid before access to the accommodation is provided. Payments already made are credited. Statutory value-added tax is not added again to an amount displayed as a total price. No access code is sent until full receipt of payment has been verified.
8.2 The Accommodation Provider is not obliged to accept foreign currencies.
8.3 The Contracting Party is liable to the Accommodation Provider for any damage caused by the Contracting Party, the Guest or other persons who use the Accommodation Provider’s services with the Contracting Party’s knowledge or consent.
8.4 If the Contracting Party refuses to pay the agreed remuneration or is in arrears, the Accommodation Provider has the statutory right of retention under Section 970c of the Austrian Civil Code (ABGB) and the statutory lien under Section 1101 ABGB over the items brought in by the Contracting Party or the Guest. These rights of retention and lien also secure the Accommodation Provider’s claims arising from the Accommodation Agreement, in particular for meals, other expenses incurred for the Contracting Party and any claims for compensation of any kind.
8.5 The Accommodation Provider is entitled to invoice or issue interim invoices for its services at any time.
9. Liability of the Accommodation Provider
9.1 The Accommodation Provider is liable to the Customer for all contractual, statutory and tortious claims for damages and reimbursement of expenses as follows.
9.2 As a rule, the Accommodation Provider’s liability for ordinary negligence is excluded, except in the case of personal injury. If the Contracting Party is an entrepreneur, liability is also excluded for gross negligence, except in cases of exceptionally gross negligence; liability for personal injury remains unaffected.
9.3 Items brought into the accommodation are subject to statutory liability rules, in particular Sections 970 et seq. ABGB. For valuables, money and securities, the statutory limit under Section 970a ABGB applies; statutory cases of liability beyond that limit remain unaffected, in particular where the Accommodation Provider or its employees were at fault or accepted the items with knowledge of their nature. Instructions for secure storage should be followed; any contributory negligence is governed by law. No blanket exclusion of all liability is agreed. Statutory claims for personal injury, intent or gross negligence remain unaffected insofar as they are mandatory; in particular, mandatory consumer rights are not restricted.
10. Animals
10.1 Animals are generally not permitted in the accommodation establishment and may be brought into the establishment only in exceptional circumstances, with the Accommodation Provider’s prior consent and, where applicable, in return for an additional charge.
10.2 A Contracting Party who brings an animal must keep or supervise it properly during the stay or arrange, at their own expense, for a suitable third party to keep or supervise it.
10.3 A Contracting Party or Guest who brings an animal must have appropriate animal liability insurance or personal liability insurance that also covers possible damage caused by animals. Evidence of appropriate insurance must be provided at the Accommodation Provider’s request.
10.4 The Contracting Party and their insurer are jointly and severally liable to the Accommodation Provider for damage caused by animals brought onto the premises. Such damage includes, in particular, compensation that the Accommodation Provider is required to pay to third parties.
11. Termination of the Accommodation Agreement – Early Termination
11.1 If the Accommodation Agreement was concluded for a fixed term, it ends upon expiry of that term.
11.2 For an early departure, the financial consequences are governed by the conditions expressly agreed before the contract was concluded and by law. Saved expenses and income from alternative letting must be credited in accordance with statutory requirements. No additional flat cancellation charge differing from Section 3 is imposed.
11.3 The death of a Guest terminates the contract with the Accommodation Provider.
11.4 If the Accommodation Agreement was concluded for an indefinite term, either party may terminate the agreement by 10:00 a.m. on the third day preceding the intended end of the agreement.
11.5 The Accommodation Provider is entitled to terminate the Accommodation Agreement with immediate effect for good cause, in particular if the Contracting Party or the Guest:
a) makes significantly detrimental use of the premises or, through inconsiderate, offensive or otherwise grossly improper conduct, makes cohabitation intolerable for the other guests, the owner, the owner’s staff or third parties residing in the accommodation establishment, or commits an offence against the property, morality or physical safety of any of these persons;
b) contracts an infectious disease or an illness extending beyond the duration of the accommodation, or otherwise requires nursing care;
c) fails to pay invoices when due within a reasonably specified period of three days.
11.6 If performance becomes impossible due to an unavoidable event, such as a government order or a natural disaster, the parties’ rights and obligations, including termination, repayment and any claims for damages, are governed by statutory provisions. No blanket exclusion of statutory claims is agreed.
12. Applicable Law and Jurisdiction
12.1 All legal relationships between the parties are governed by the laws of the Republic of Austria, excluding the United Nations Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.
12.2 If the Contracting Party is an entrepreneur, the Accommodation Provider’s registered place of business is agreed as the exclusive place of jurisdiction to the extent permitted by law. For consumers, the statutory rules on jurisdiction apply, in particular the relevant provisions of Regulation (EU) No 1215/2012 and Section 14 of the Austrian Consumer Protection Act (KSchG). These GTC do not restrict consumers’ statutory rights to bring proceedings or their protections.